Invoice/Statement
Production & Distribution
SSI understands that invoices and statements are a critical function
for every business. They must be correct and they must go out on time.
No errors, no delays, no excuses.
That’s why we developed proprietary processes to streamline invoice
and statement production while improving accuracy – we even audit
your data for you. Our proprietary processes often function better than
your in-house systems – allowing more flexibility and faster response,
especially during peak times. Outsourcing invoice and statement production
allows your company to focus on its core expertise while you rely on
ours.
We give you access to updated technologies – online presentment
and lookup, emailing of documents and electronic archiving – that
simplify and improve customer service and collections while reducing
the strain on your internal resources.
Have you ever wanted to change the way your statements look, but have
been told that it can’t be done or would be too expensive? SSI
can give your old statement a fresh, new look that incorporates your
existing data seamlessly. We can also easily add marketing messages
to targeted segments of your customer base without involving your IT
department.
Presorting for postal discounts saves you money and improves delivery.
However, the process can be enhanced by address correction and updating,
and Return Mail
Management System (RMMS) – critical
aspects if you have a customer base that frequently relocates.
SSI offers the kind of reliability that gives you peace of mind –
we have redundant systems, a disaster recovery process, and we operate
24 hours a day/seven days a week. Your most important business function
deserves professional protection.
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Case Study:
From Frustration to Satisfaction
When the invoice volume of an 80-year-old apparel manufacturing company
outgrew its legacy system, the company began outsourcing its invoice
production (but not to SSI). The process was plagued with extensive
errors and delays that jeopardized several customer relationships.
Even worse, the vendor couldn’t answer questions or provide
concrete information when problems arose. They couldn’t even
confirm which invoices mailed on any particular day.
Although frustrated with the outsourcing process, this company nevertheless
chose to move their production to SSI because of its unblemished reputation.
The result?
SSI successfully mailed correct invoices on time week after week,
and our now-satisfied client chose to outsource statement processing
as well, saving three man-days per month. They have also been able
to meet customer demand for emailed invoices by utilizing SSI’s
electronic invoice distribution.
Just recently, our client sent us an email that said: “We feel
comfortable enough with what has been going out that we trust the
process. SSI is doing a great job. We have received excellent customer
service and you have been extremely attentive. We appreciate you.”
Here at SSI, that’s what it’s all about!
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